Payments
Explore our payment options and terms
Payment methods
Flexible payment methods for your convenience.
Clear terms to ensure smooth transactions.
1. Payment Terms
To secure your booking, payments must be made according to the following client categories. Please do not submit any payment until you have received our written confirmation of availability. Your service is considered firmly booked only after payment is received and acknowledged.
New Clients & Individuals: 100% advance payment required at the time of booking.
New Business & Government Entities: 50% deposit required at the time of booking. The remaining 50% is due immediately upon completion of the service.
Approved Agencies & Firms: NET 30 days post-service delivery.
Administrative Flexibility: If your organization has specific administrative constraints that prevent these terms, please contact us to discuss possible solutions.
Accepted Payment Methods We accept all valid credit cards and digital wallets via our secure portal, as well as Venmo, Wise, direct deposit, and Zelle. We do not accept personal checks. Please email your proof of payment to admin@InterpreterDC.com.
2. Cancellation & Refund Policy
When you book with InterpreterDC, we exclusively reserve that time slot on our calendar for your specific case. To protect our interpreters' time, the following policies strictly apply:
Cancellation Scale
30+ Days' Notice: Fully refundable (subject to the administrative fee).
15 to 29 Days' Notice: 50% of the service fee is retained.
14 Days or Less (including no-shows/delays): 100% of the service fee is retained (non-refundable).
Refund Processing & Administrative Fee (10%) Managing your booking and processing accounting incurs operational costs. Therefore, any approved refund will be subject to a strict 10% administrative fee deducted from the total paid amount.
Timeline: Refunds are initiated within five (5) business days of a confirmed cancellation and may take 5 to 10 business days to reflect on your end.
Original Payor Only: Refunds are issued exclusively to the original payor using the original method of payment. We do not process third-party refund requests. Any alternative refund method must be expressly agreed upon in writing.
Exceptions (Force Majeure) We understand that completely unforeseen events happen. If you experience a verifiable medical emergency or if USCIS cancels your appointment, no cancellation penalty will apply. In these specific cases, you may choose one of two options:
Receive a refund of your balance (minus the 10% administrative fee).
Receive a 100% credit applied toward your rescheduled appointment.
How do I use a Zelle® QR code?
Zelle® QR code provides peace of mind knowing you can send money to the right person without typing an email address or U.S. mobile number.
Find Zelle® in your banking app, click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen.
Your phone’s camera will open.
To send money using a Zelle® QR code, simply point your camera at the recipient’s Zelle® QR code, enter the amount, hit “Send,” and the money is on the way!
Click or Scan
We truly value your business and know that every expense matters! As a thank you, we offer a special discount on your total when paying via Zelle, Wise, or direct bank deposit.
Simply contact us before submitting your payment, and we will gladly adjust your invoice.
Contact Us
Reach out for payment inquiries and support.
