Pharmaceutical & Medical Linguistic Solutions

The Client must submit a written request and booking for interpreting services by sending an email to info@InterpreterDC.com, including the following information:

• Complete appointment details (location, date, and time).

• Applicant's name, phone number, and email address.

A formal service request guarantees a provisional booking of the service.

Payment confirmation guarantees a definitive booking and the interpreter’s availability.

• Clients are kindly requested to provide all relevant preparation materials at least three business days prior to the start of the assignment.

• These materials enable interpreters to study and prepare thoroughly for your project.

• If necessary, a confidentiality agreement (NDA) can be signed.

• If no materials, presentation decks, or specific information are provided, InterpreterDC cannot guarantee the quality of the rendition.

• We value your time as much as we value ours. Once a service is confirmed, the interpreter reserves the necessary time for your case, including essential prior preparation. By booking our services, you reserve a dedicated slot in our calendar that immediately becomes unavailable to other clients.

  Therefore, the following interpreting cancellation policies apply:

  • 30+ Days Notice: No cancellation fee.

  • 15 to 29 Days Notice: The Client is responsible for 50% of the total service fee.

  • 14 Days or Less Notice: The Client is responsible for 100% of the total service fee. This includes missed appointments, no-shows, active suspensions of the event, or cancellations during the service.

  • Out-of-Pocket Expenses: Regardless of the notice provided, any non-refundable expenses already incurred by abc Productions (e.g., travel, accommodation, or specialized equipment) will be billed to the Client at 100%.

  • Administrative Fees & Refund Processing: A non-refundable 10% administrative fee applies to all eligible refunds, deducted from the total amount paid. Approved refunds will be processed within five (5) business days to the original payment method.

  • Force Majeure: In the event of a Force Majeure, standard cancellation fees shall be waived, and any paid deposits will be retained as a full credit toward future services.

  Cancellation Procedure: To be considered valid, all cancellation notices must be submitted in writing via email to admin@InterpreterDC.com. The notice period is calculated from the exact date and time the written cancellation is received.

• The request and booking of interpreting services constitute a binding contract.

• By authorizing InterpreterDC to provide the services described under “Service Request and Booking” and/or by receiving such services, the Client assumes all payment obligations as well as the commercial and legal responsibilities established or implied in this document.

• The Client acknowledges and agrees to these Terms and Conditions set forth herein and acknowledges their legally binding nature.

• All services requested by the Client will be provided and must be paid in full, as stipulated in this document.

Payment Terms & Late Fees (Interpreting Services)

• Payment Schedule:

  • Individuals: 100% advance payment is required at the time of booking, prior to the scheduled assignment.

  • Large Contracts & New Corporate Clients: A 50% deposit is required at the time of booking to secure the dates on our calendar. The remaining 50% balance is due no later than five (5) business days prior to the scheduled assignment. For contracts exceeding $1,500, this policy applies regardless of the client's standard payment terms.

  • Approved Agencies & Firms: Operating on a NET 30 basis; full payment is due within thirty (30) calendar days following the completion of the service.

• Administrative Flexibility: If your organization requires alternate billing arrangements to comply with internal administrative processes, please contact us prior to booking to discuss mutually beneficial solutions.

• Accepted Methods: All valid credit cards and digital wallets are accepted via our secure payment portal. Personal checks are strictly not accepted. Clients are kindly requested to email proof of payment to admin@InterpreterDC.com.

Late Penalties: For invoices operating on NET terms, payments not received within the specified timeframe (e.g., 30 calendar days of the invoice date) are subject to a late fee of 1.5% per month (18% annually) on the outstanding balance. The Client agrees to cover any reasonable costs of collection, including attorney fees, should they become necessary.