Interpreting Service Overtime

In accordance with the standards of the International Association of Conference Interpreters (AIIC), assignments exceeding 60 minutes require two interpreters, alternating approximately every 30 minutes.

• When not actively interpreting, each interpreter provides essential booth support to their colleague.

• Interpreters may not be assigned additional tasks or separated to cover parallel meetings.

• Clients are kindly requested to provide all relevant preparation materials at least three business days prior to the start of the assignment.

• These materials enable interpreters to study and prepare thoroughly for your project.

• If necessary, a confidentiality agreement (NDA) can be signed.

• If no materials, presentation decks, or specific information are provided, InterpreterDC cannot guarantee the quality of the rendition.

• Interpreters reserve the right to monitor and control their professional image.

• This includes the right to charge a recording fee (30%), to request access to the recording, and to be informed of how and when the recording is used, and when its use ceases.

We value your time as much as we value ours. Once a service is confirmed, the interpreter reserves the necessary time for your case, including essential prior preparation. By booking our services, you reserve a dedicated slot in our calendar that immediately becomes unavailable to other clients.

Therefore, the following interpreting cancellation policies apply:

• 30+ Days Notice: No cancellation fee.

• 15 to 29 Days Notice: The Client is responsible for 50% of the total service fee.

• 14 Days or Less Notice: The Client is responsible for 100% of the total service fee. This includes missed appointments, no-shows, active suspensions of the event, or cancellations during the service.

• Out-of-Pocket Expenses: Regardless of the notice provided, any non-refundable expenses already incurred by abc Productions (e.g., travel, accommodation, or specialized equipment) will be billed to the Client at 100%.

• Administrative Fees & Refund Processing: A non-refundable 10% administrative fee applies to all eligible refunds, deducted from the total amount paid. Approved refunds will be processed within five (5) business days to the original payment method.

• Force Majeure: In the event of a Force Majeure, standard cancellation fees shall be waived, and any paid deposits will be retained as a full credit toward future services.

Cancellation Procedure: To be considered valid, all cancellation notices must be submitted in writing via email to admin@InterpreterDC.com. The notice period is calculated from the exact date and time the written cancellation is received.

• The request and booking of interpreting services constitute a binding contract.

• By authorizing InterpreterDC to provide the services described under “Service Request and Booking” and/or by receiving such services, the Client assumes all payment obligations as well as the commercial and legal responsibilities established or implied in this document.

• The Client acknowledges and agrees to these Terms and Conditions set forth herein and acknowledges their legally binding nature.

• All services requested by the Client will be provided and must be paid in full, as stipulated in this document.

We ensure optimal conditions for remote assignments by providing:

• Professional expertise: Experienced conference interpreters proficient in leading virtual platforms (Zoom, Kudo, Webex, Microsoft Teams, Google Meet).

• Dedicated RSI Studio: Equipped with:

  • Primary laptop (Intel i9-14900HX, 32GB RAM) and two backup laptops (Intel i7-9750H, 64GB RAM; Intel i5 11th Gen, 16GB RAM).

  • 34-inch monitor.

  • High-speed fiber optic internet (1Gb up/down), with wired and wireless connections, plus 5G redundancy.

  • UPS dedicated to the modem and router for uninterrupted connectivity.

  • Audio & peripherals: Sennheiser headsets with noise-canceling, USB and analog connections (SC 665, SC 635, PC-131, G4ME ZERO). Shure MV7+ and JBL Quantum Stream microphones with Bose monitoring headphones. Audio mixers, external USB sound cards/adapters (Sennheiser, SoundBlaster).

  • StreamDeck+ and StreamDeck Pedal for seamless control.

RSI   Remote Simultaneous Interpretation

RCI   Remote Consecutive Interpretation

VRI   Video Remote Interpretation

• New Clients and Individuals – 100% Advance Payment: The full-service fee must be paid to InterpreterDC at the time of request and booking, and always before the service is provided.

• Approved Agencies and Firms – NET 30: Once the service has been provided, full payment must be made within thirty (30) calendar days.

• Administrative Flexibility: If, for administrative reasons, you are unable to comply with these terms, please let us know so we can work together to find the most beneficial solution.

• Payment Notification: Clients are kindly requested to notify payments to admin@InterpreterDC.com, attaching the corresponding proof of payment.

• Accepted Payment Methods: We accept all valid credit cards and digital wallets through our secure payment website. Personal checks are not accepted.