Interpreting Service - Overtime (USCIS cases)

The Client must submit a written request and booking for interpreting services by sending an email to info@InterpreterDC.com, including the following information:

• Complete appointment details (location, date, and time).

• Applicant's name, phone number, and email address.

A formal service request guarantees a provisional booking of the service.

Payment confirmation guarantees a definitive booking and the interpreter’s availability.

• Clients are kindly requested to provide all relevant preparation materials at least three business days prior to the start of the assignment.

• These materials enable interpreters to study and prepare thoroughly for your project.

• If necessary, a confidentiality agreement (NDA) can be signed.

• If no materials, presentation decks, or specific information are provided, InterpreterDC cannot guarantee the quality of the rendition.

• We value your time as much as we value ours. Once a service is confirmed, the interpreter reserves the necessary time for your case, including essential prior preparation. By booking our services, you reserve a dedicated slot in our calendar that immediately becomes unavailable to other clients.

  Therefore, the following interpreting cancellation policies apply:

  • 30+ Days Notice: No cancellation fee.

  • 15 to 29 Days Notice: The Client is responsible for 50% of the total service fee.

  • 14 Days or Less Notice: The Client is responsible for 100% of the total service fee. This includes missed appointments, no-shows, active suspensions of the event, or cancellations during the service.

  • Out-of-Pocket Expenses: Regardless of the notice provided, any non-refundable expenses already incurred by abc Productions (e.g., travel, accommodation, or specialized equipment) will be billed to the Client at 100%.

  • Administrative Fees & Refund Processing: A non-refundable 10% administrative fee applies to all eligible refunds, deducted from the total amount paid. Approved refunds will be processed within five (5) business days to the original payment method.

  • Force Majeure: In the event of a Force Majeure, standard cancellation fees shall be waived, and any paid deposits will be retained as a full credit toward future services.

  Cancellation Procedure: To be considered valid, all cancellation notices must be submitted in writing via email to admin@InterpreterDC.com. The notice period is calculated from the exact date and time the written cancellation is received.

• All interpretation services for USCIS interviews include a preparation call of up to one hour, which must be scheduled (here) at the designated time after payment is received. During this call, we will explain the dynamics of the USCIS interview and provide practical tips on how to get the most out of both the interview and the interpretation service.

• Important Notice: We do not provide legal advice nor are we attorneys. We do not offer legal preparation for the interview.

• The request and booking of interpreting services constitute a binding contract.

• By authorizing InterpreterDC to provide the services described under “Service Request and Booking” and/or by receiving such services, the Client assumes all payment obligations as well as the commercial and legal responsibilities established or implied in this document.

• The Client acknowledges and agrees to these Terms and Conditions set forth herein and acknowledges their legally binding nature.

• All services requested by the Client will be provided and must be paid in full, as stipulated in this document.

• New Clients and Individuals – 100% Advance Payment: The full-service fee must be paid to InterpreterDC at the time of request and booking, and always before the service is provided.

• Approved Agencies and Firms – NET 30: Once the service has been provided, full payment must be made within thirty (30) calendar days.

• Administrative Flexibility: If, for administrative reasons, you are unable to comply with these terms, please let us know so we can work together to find the most beneficial solution.

• Payment Notification: Clients are kindly requested to notify payments to admin@InterpreterDC.com, attaching the corresponding proof of payment.

• Accepted Payment Methods: We accept all valid credit cards and digital wallets through our secure payment website. Personal checks are not accepted.